i downloaded the hp print and scan doctor

The HP PC Hardware Diagnostics Windows tool offers driver checks and updates on select components while also providing the ability to test the hardware components of your computer, quickly diagnoses hardware failures, streamlines support calls to HP, and can help avoid returns of working hardware.

It may recommend some manual action for eg: if the software or driver is outdated etc.HP PC Hardware Diagnostics Windows come pre-installed on new HP computers, if not on your computer, you can download it using the download button below.

Like Printer spooler reset, Driver check, Device status, Printer queue, Port etc.

In most cases this tool will check and rectify all issues.

Now the tool will start the automatic diagnostics.

Select the appropriate button, here i am selecting “ Fix Printing“.

In the “ Finding and Fixing Problems” screen, two buttons, “Fix printing” and “ Fix Scanning” will be displayed.

Select connection type USB or Network or Wireless -HP Print and Scan Doctor

You have to select the connection method you are using to connect the printer/scanner to computer.Double check your connection (cable) or connect to a different USB port in your computer and click “ Connect“. In some cases the automatic product search method may fail to find and connect to the printer/scanner.It will list all HP devices connected to the PC, Select the printer you want to diagnose and click Next.Now it will search for connected HP printers and scanners.Run HP Print and Scan Doctor as administrator.Make sure your printer/scanner is properly connected to your computer, verify the cable.

Download HP Print and Scan Doctor for Windows ( Click here for direct download from HP).

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I downloaded the hp print and scan doctor